PTC Education

Hello PTC Education Team,I am writing to politely inquire about the announcement timeline for the 2026–2027 PTC FIRST Team Grant results.We submitted our team's application on July 19, 2026, and we have not yet received an update regarding whether our application has been approved or declined.Since the FIRST Robotics Competition initial event registration payment deadline is November 17, 2026—which is only 3 days away—knowing when the grant notifications will be sent out would be very helpful for our team's financial planning.Could you please share an estimated date for when the 2026–2027 grant decisions will be announced?

Hello PTC Support Team, I am a college student trying to install Creo 13.4.0.0 University Free Edition on my Windows laptop. I successfully registered for Creo University Free Edition and downloaded the installation files. However, during installation, I reached the License Identification screen. When I clicked "Don't have a license? Click here", I was redirected to the PTC License Management page. There, I encountered an "Access Denied – Insufficient Privileges" error. I also tried signing in, but received a "User not found" authentication error. Could you please guide me on how to activate my free student license and complete the installation? Thank you for your help.

Title: Creo 12.4 University Edition – Access Denied / Missing License PermissionsHello PTC Education Support,I am a Mechanical Systems Engineering student at Hochschule Offenburg, Germany.I installed Creo Parametric 12.4 University Edition, but I cannot obtain a valid academic license.When I access PTC License Management, I receive:"Access Denied – Insufficient Privileges"It appears that my account is missing these permissions: License Management Reporting License Management Licensing My current license file is empty (1 byte), and Creo launches but cannot create new parts because it cannot obtain a valid license.Could you please verify my academic account, grant the required permissions, or explain how I can generate a new University Edition license?Thank you for your help.

Subject: Creo Parametric 13.4 University Edition – Access Denied During License GenerationDear PTC Education Support Team,I am a final-year Mechanical Engineering student affiliated with Shivaji University, Kolhapur, India.I have installed Creo Parametric 13.4 University Edition. However, during the Node Locked License Generation process, I receive a red "Error!" message.When I click "Don't have a license? Click here", I receive an "Access Denied – Insufficient Privileges" message.My details are: Software: Creo Parametric 13.4.0.0 Operating System: Windows 11 PTC Account: Registered using my personal email address My university does not currently provide official student email accounts.Could you please verify my academic account and enable the required License Management Reporting and License Management Licensing permissions?Please also guide me on an alternative method to obtain my academic node-locked licence.I can provide proof of student enrollment if required.Thank you for you

Hello PTC Education Support,I am a university student and have registered for Creo Parametric 13.4 University Edition using my college email address.During installation, when I click “Don't have a license? Click here” to generate my node-locked license, I receive the following error:“Access Denied – Insufficient Privileges”The page states that my account lacks: License Management Reporting License Management Licensing Could you please verify my academic account and enable the required permissions or provide an alternative method to obtain my student license?I have attached a screenshot of the error.Thank you for your assistance.

Unable to Install licensing - Authentication failed. 

Bonjour, Ma licence arrive à expiration (creo 7.0.8.0) et au moment de la renouveler on m'indique "client non vérifié" Merci de me dépanner je ne trouve pas de réponse claire sur le forum. Nicolas D   Text translated by the community team using Google translate: My license is about to expire (creo 7.0.8.0) and when I renew it I am told "unverified customer" Please help me out, I can't find a clear answer on the forum.

Dear PTC, I work as a part-time teacher on an on-call basis, and I am also an appointed assessor for the Danish Electrical Service Engineer education program. For this reason, I would like to request an extension of my Mathcad student license(prime 10.00 or 11.00 or newest version) for one additional year. I will, of course, be happy to pay any applicable fee for the extension. Proxi.id Support have successfully verified me. Could you please let me know if this is possible, and if so, how I should proceed? Thank you in advance for your assistance. Kind regards, Thomas Thomsen

where can I acquire University License for Creo 13 cant find the University License Page for Creo 13 at all. thanks a ton.

I have a Mathcad Prime 12 Student Edition One-time License and product key, but Mathcad signed me out of my account and now wont accept the product key i purchased. Its not expired. How to fix?

Dear PTC Academic Support,I am a student at FH JOANNEUM in Austria and downloaded Creo Parametric 12 through the PTC Education website.During installation, after entering my PTC credentials, the installer displays “Success”. However, the licensing step fails with “License not available”.The generated license file in C:\ProgramData\PTC\Licensing is 0 KB. I have attempted the licensing process four or more times, but the issue persists.Could you please check my student license entitlement and activation/request status, and advise how to generate a valid license file?Creo version: 12Institution: FH JOANNEUM, AustriaI can provide screenshots and the relevant license details privately if required.Thank you for your assistance.

Hi PTC Community Support,I recently had to reset my laptop and lost my previous installation files. When attempting to reinstall and license Creo, the automated installer fails at the License Identification screen and displays a red "Error!" next to the product code.Here are my machine and license details: Product Code: BK130602EDUNIVERSITYED Host ID (MAC Address): 8C-47-BE-1A-79-E7 Software Version: Creo 13.4.0.0 (University Edition) OS: Windows Could someone from the support team please generate and send the node-locked license file associated with this Host ID?Thank you for your assistance!

heyMy 1 year creo license ran out but as i am still a student i would like to renew it. i have been trying for a while but cant seem to find how to get the updated license.thanking you,Prasham

HelloI have the educational license of CREO12.4.0.0 joyfully running for 12 months, and now the license has expired. I downloaded the winzip file of creo12.4.0.0, and ran the install_license_server_exe file, in the hope that I only have to renew the license, and not reinstall the whole software. However, in the process, I stumble upon this message:Access Denied - Insufficient PrivilegesYour web account does not hold the following required privileges to access the application:License Management Reporting for read-only access. License Management Licensing for configuration and license file generation access.… and now I’m stuck. Can you fix this. Thanks in advance Lukas

Hello,I have registered a valid PTC Academic Account with my university edu email.I need the UNIVERSITY version Product Code BK800908EDSTUDENTEDUNI for Creo 8.0, NOT the K12 EDK12 code.I already have the official installation package MED-100WIN-CD-450_8-0-12-0_Win64, I do NOT need to download installer file.Could you help send the correct Creo8 university academic Product Code to my registered edu mailbox?Thank you very much!

skill up my career 

Skill up my career with the help of creo in design field.

Hello PTC Community,I am a student at AKAD University in Germany, and I am trying to install and activate PTC Creo Parametric 8.0.3.0 Student Edition for my CAD course.The software installation was completed successfully, but I cannot generate or activate the student license.I am using the product code provided in the official university installation instructions:BK800908EDSTUDENTEDUNIWhen I try to generate a Node-Locked License, I receive the following error:"The product(s) you are trying to install using this Product code are either already installed or do not exist on this Product Code. Please contact PTC License Management team with case number ..."Here is what I have already checked: My PTC Academic Account has been created and verified. Creo 8.0.3.0 is installed successfully. I have tried reconfiguring the existing installation as administrator. The PTC Host ID matches my computer's physical network adapter. The folder C:\ProgramData\PTC\Licensing does not exist. No lic

Ich versuch Mathcad zu installieren mit der gegebenen LIzenz und Tutorial von meiner Lehrerin und die Installation funktioniert nicht. Ich bin bei dem Part von "Provide Information" / "Information angeben" und wenn ich das Produktcode angebe und die Host ID, ist es nicht möglich Weiter/Aquire license zu drücken. Ich brauche das für die Schule aber die Installation klappt einfach nicht

I was using Creo  education edition V12 and installed V13 but get error license not valid? How can i get the license key for Creo  education edition V13 ?

Hello, anytime I Start creo using CAD Start I encounter this back screen in the visual window, I have tried to fix it by changing path or my computers GPU settings but it has not worked yet, would anyone of you know how to fix this?

Hello,I am a university student and I am trying to install Creo University Edition.When I try to generate the node-locked license, I receive:“Access Denied – Insufficient Privileges”.My account does not have the following privileges:License Management Reporting License Management LicensingProduct code: BK130602EDUNIVERSITYEDHost ID: 9C-6B-00-BF-BE-E0Could you please verify my academic account and enable the required licensing privileges or provide instructions for obtaining the University Edition license?Thank you.

Hello everyone, I’m trying to install PTC Creo Student but I’m getting an error and I’m not sure what the problem is.The error message says:“Installation failed. Please check the installation log file for more information. You can restart the failed application installation or click Exit to close the installer.”Does anyone know what might be causing this issue or how I can fix it?Thank you! 

Hello PTC Academic Support,I am a university student trying to install and use Creo Parametric 13 through my PTC Education/University license.During the License Identification step, when I enter my educational product code and click Install Licensing, I receive the following error:“You have reached the maximum number of license requests available for your product type.”I understand that the maximum number of license requests associated with my product code has been reached. However, I would like to clarify that I have never actually been able to successfully activate, launch, or use Creo with this license.I had to reinstall and reconfigure Creo several times while trying different versions and troubleshooting the installation and licensing issues. Although these attempts appear to have counted toward the license request limit, I was never able to successfully use the application.I have also checked:C:\ProgramData\PTC\Licensingand there is currently no license file available because the

I have downloaded the student version of Creo 12 and upon opening Creo Parametric I get the following error message: Error codes 21 and 5 show up. How do I resolve this issue? Please help