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How to Fix "Fatal Error Encountered. A traceback has been written"

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How to Fix "Fatal Error Encountered. A traceback has been written"

Problem Outline:

After installing Creo 2.0, and while attempting to launch it the following error message appears...

"Fatal error encountered. A traceback has been written to C:\Users\Public\Documents\traceback.log. Please send it to Technical Support."

This problem is because of an issue with an Intel Embedded Graphics card. This can happen when the Intel card is either the primary or a secondary GPU on the machine. The problem is most common on Creo 2.0 datecodes M090-M010.

Fatal_Error.jpg


Solution:

Fortunately the solution to his problem is relatively simple. By placing a configuration file in the "start-in" location of Creo 2.0 (by default it's public documents) Creo 2.0 will handle the integrated card in a different way, bypassing the error.

  1. Download the attached config.pro file
  2. Move the config file to C:\Users\Public\Documents
  3. Restart Creo 2.0
13 REPLIES

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

Thank you!!!

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

This solution did not work for me, any other suggestions? I have tried to install and reinstall this program over and over but I continuousely get this same error message. I am trying to download the student version, if that makes any difference. Any help would be greatly appreciated!

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

Hi Markie,

There's one other possible solution and that involves switching out the contents of the config.pro file in the instructions above. Simply open the config.pro file located in the public documents folder with a text editor (such as notepad) and then change the text to read...

graphics win32_gdi

This should be the only line in the config.pro file. Let me know if you have any questions!

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

That doesn't seem to have worked either. I have followed the instructions on the download, so I'm not sure what it could be? I'll attach the traceback and see if that helps.

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

Hi Markie,

Can you please submit a support request from the link below?

http://support.ptc.com/appserver/wcms/forms/index.jsp?&im_dbkey=142574&icg_dbkey=482

I think this problem is going to require us to take a look at the problem more directly.

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

This solution worked for me! I had the same issues as the original post with Creo 3.0 student edition. Thanks a lot MarkCheli! You rock!

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

Amir,

Great to hear that!

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

Hi,

Thanks alot.

I am facing this issue many times. Your post really works.

Thanks again.

Re: How to Fix "Fatal Error Encountered. A traceback has been written"

my traceback.log