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Driving Service Innovation through Smart, Connected Products

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Driving Service Innovation through Smart, Connected Products

These are exciting, yet challenging, times for after-sales service leaders. The coming years will greatly alter the technology landscape for product and service innovation in the manufacturing industry. In this presentation, IDC Manufacturing Insights Research Manager Heather Ashton will share some of the key market trends that are altering the technology landscape for service innovation, including how connected products and IoT are transforming the delivery of product and services to customers.

 

Presented by: Heather Ashton, IDC Manufacturing Insights

 

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