CREO 3.0 K12 won't reinstall

[aaderca]

Ran fine on Win 7 for a few weeks. Had to reinstall OS due to a crash. Downloaded the installation software and when launching it hangs after the login sequence with the message 'waiting to retrieve license from server'. Again, this is education version, K12.

[miwerks]

I am having the same challenge. "License request failed for feature."

[PeterT_au]

That'sa  different issue Melissa, it means it has contacted the license server specified and it doesnt have a current license for that version....  your network could be down but usually this means you need an updated license file (they only last for a limited time 1 yr or 3yr).  Same solution, will fix it but so would an updated license file from PTC academic support.

[sm · Accepted solution]

Sounds like you license is not installed properly. Easier thing to do is uninstall and request a new license from PTC.