Showing results for 
Search instead for 
Did you mean: 
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Stay updated on what is happening on the PTC Community by subscribing to PTC Community Announcements. X

Creo Licensing Errors


Creo Licensing Errors

When installing Creo, there are two main licensing errors you might encounter:

  1. “Error!” text when inputting Product Code:


If you hover your cursor over the “Error!”, you should see a description of what went wrong.

Here are a few fixes to common mistakes:

  • When copying/pasting, make sure there is no space before or after the product code
  • While typing the product code, don’t mixed up the number zero (0) with the letter (O)
  • Make sure your login and password are correct

  1. “License Request Failed for Feature” after install

License request failed for feature.png

If you drag the bottom corner of the Warning Message box to expand it, you will be able to see a description of the error.

Here are some common errors and ways to fix them:

  • License is expired:
  • Incorrect Host ID:
    • Uninstall and reinstall
  • Feature not found:
    • Make sure to use setup-schools.exe when installing the Schools Standard edition
  • Trial edition has expired:
    • Uninstall and reinstall using setup.exe instead of setup-trial

If you’ve gone through the whole process above and are still having issues with licensing, create a new post on the community detailing your issue and make sure to include as much information as possible.



Top Tags