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Error with licence

fkomárek
1-Newbie

Error with licence

I have problem  with  licence.  THE program don´t do lincene and it show me   contact  PTC  LIcence Managment. Please help me   with  this problem.  ThanksERROR.png

2 REPLIES 2

Hi,

in Source field I can see path to license file C:\ProgramData\PTC\Licensing\BC400404EDCREO3TRIALCD_license.dat. Does this mean that you tested Creo TRIAL version and now you want to use University Student license ?

If you do no want to use TRIAL license anymore, then:

  • move BC400404EDCREO3TRIALCD_license.dat file somewhere else for backup purposes (for example into C:\temp)
  • go to C:\ProgramData directory and delete PTC directory
  • start installation once again
  • if C:\ProgramData\PTC\Licensing\BC400404EDCREO3TRIALCD_license.dat again appears in installation window, then click "minus" button to remove it ... then enter Product Code

MH


Martin Hanák
aouellet
5-Regular Member
(To:fkomárek)

Hi Filip,

We currently have our license servers down. We are working to restore the issue and will notify you as soon as it is fixed. We appreciate your patience.

Thanks,

Alexander