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brenonjoseph1-Visitor
1-Visitor
December 16, 2017
Question

Error with my student license

  • December 16, 2017
  • 3 replies
  • 2398 views

I tried opening my creo 4.0 and this error message keeps popping up:

 

C:\ProgramData\PTC\Licensing\BK390206EDSTUDENTEDK12_license.dat:(-1)Cannot find license 

 

I tried inporting the file through the PTC Installation Assistant but it is still giving me this eeror message 

 

    3 replies

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    December 16, 2017

    Does the error message actually have the sad emoticon in there...? 🙂

     

    I think it's better to contact PTC support for this problem.

     
    Success!
    Luc

     

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    December 26, 2017

    Please submit your request in "Academic Support Request" form: http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

    M
    MartinHanak24-Ruby III
    24-Ruby III
    December 30, 2017

    Hi,

     

    1. remove all license files from C:\ProgramData\PTC\Licensing directory
    2. uninstall all pieces of Creo 4.0
    3. launch setup.exe and install Creo 4.0 once again
    4. use one of following Product codes

    K-12       students can use Product code BE410708EDSTUDENTEDK12
    University students can use Product code BK410705EDSTUDENTUNICL

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