Solved: Licensing error

skyline · ‎Oct 27, 2018

I had creo installed on my desktop and it worked completely fine. However, I recently performed a clean install of windows 10 and tried reinstalling creo 5 but keep getting an error during the licensing stage of the installation.

I have followed this document: https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf#_ga=2.111497284.1154185903.1540655366-485506032.1540655366 until step 4. I type in the product code, I get prompted to login and once I do I get an error message (see attached picture).

Does anyone know how to fix this issue?

MartinHanak · ‎Oct 29, 2018

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

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In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

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If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.

Martin Hanák

View solution in original post

MartinHanak · ‎Oct 29, 2018

Hi,

this error was reported in the past many many times. Probably it is related to network card detection problems during creo installation.

---

In the past user received license file via email after some time ... please check your email "box".

If licensing email is present then save its attachment to local disk. The run installation again. Do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window.

---

If you do not have license file then open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.

Martin Hanák

MichiG · ‎Oct 31, 2018

Hello,

I am a student and have the student version installed. When I open Creo Parametric 5.0, I get a message that the license expires in one day. When extending this license, after I have entered the username and password, I get the error message: Customer not identified.

What did i wrong?

MartinHanak · ‎Oct 31, 2018

Hi,

uninstall Creo 5.0 and follow instructions written in https://apps.ptc.com/schools/references/install_creo5_unistudent_standard.pdf

Martin Hanák

jraychael · ‎Aug 30, 2019

I have this same error, I have installed the creo 5.0, uninstalled it and reinstalled it twice. please help

MartinHanak · ‎Sep 01, 2019

@jraychael wrote:

I have this same error, I have installed the creo 5.0, uninstalled it and reinstalled it twice. please help

Hi,

open DOS prompt window, run ipconfig /all > ip.txt command and upload ip.txt file - I willl check its contents.

Martin Hanák

bo'connell · ‎Oct 18, 2019

Hi There,

I just recently installed Creo 6.0 Student version and am trying to open it up after the install.

I am getting a licensing error. i was emailed a license file, just wondering where to save if on the drives so i can open that path in the setup.exe.

Thanks for the help.

Brian

MartinHanak · ‎Oct 21, 2019

@bo'connell wrote:

Hi There,

I just recently installed Creo 6.0 Student version and am trying to open it up after the install.

I am getting a licensing error. i was emailed a license file, just wondering where to save if on the drives so i can open that path in the setup.exe.

Thanks for the help.

Brian

Hi,

my suggestion follows:

uninstall Creo 6.0
save emailed license file to local disk to any directory ... eg. C:\PTC\license_files
- I hope that during first installation you entered Product code BE600908EDSTUDENTEDK12 or BK600908EDSTUDENTEDUNI
install Creo 6.0 to non-default directory ... eg. C:\PTC\CR6
do not enter Product Code, instead of this enter path to license file into Source field in License Summary section of installer window

Martin Hanák

arpam2k · ‎Jul 04, 2020

Sir i dont have liscening file in mail...I am uploading ip.txt content.

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-UC14VMG
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 3C-2C-30-E6-4B-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-FC-B8-3E-7D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5
Physical Address. . . . . . . . . : 0E-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #6
Physical Address. . . . . . . . . : 1E-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm QCA9377 802.11ac Wireless Adapter
Physical Address. . . . . . . . . : 0C-96-E6-B0-BD-FD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2402:8100:39c1:f183:6c49:8c09:3280:83f5(Preferred)
Temporary IPv6 Address. . . . . . : 2402:8100:39c1:f183:e50a:38b5:ca05:b519(Preferred)
Link-local IPv6 Address . . . . . : fe80::6c49:8c09:3280:83f5%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.43.229(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 04 July 2020 12:29:20
Lease Expires . . . . . . . . . . : 04 July 2020 13:29:19
Default Gateway . . . . . . . . . : fe80::a64b:d5ff:fe47:a04e%10
192.168.43.1
DHCP Server . . . . . . . . . . . : 192.168.43.1
DHCPv6 IAID . . . . . . . . . . . : 151820006
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-D9-2F-76-3C-2C-30-E6-4B-D8
DNS Servers . . . . . . . . . . . : 192.168.43.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
Physical Address. . . . . . . . . : 0C-96-E6-B0-BD-FE
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

MartinHanak · ‎Jul 07, 2020

Hi,

my suggestions:

Disable following network cards:

Ethernet adapter Ethernet ... Realtek PCIe GbE Family Controller
Ethernet adapter Ethernet 2 ... TAP-Windows Adapter V9
Wireless LAN adapter Local Area Connection* 14 ... Microsoft Wi-Fi Direct Virtual Adapter #5
Wireless LAN adapter Local Area Connection* 15 ... Microsoft Wi-Fi Direct Virtual Adapter #6
Ethernet adapter Bluetooth Network Connection 2 ... Bluetooth Device (Personal Area Network) #2

Disable IPv6 protocol for following network card

Wireless LAN adapter Wi-Fi ... Qualcomm QCA9377 802.11ac Wireless Adapter

Restart PC

Remove all files from C:\ProgramData\PTC\Licensing directory.

Uninstall / Install Creo

Martin Hanák

KR_10697879 · ‎Oct 03, 2023

I didn't receive any license via email. Also, I tried the other step and is not working either.