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Problems Running Quality Agent with Creo 2.0 M020

ptc-3581941
1-Newbie

Problems Running Quality Agent with Creo 2.0 M020

All,

I've recently installed the student version of Creo 2.0 M020. For the first few days everything worked as planned, but now I am unable to launch the application because of error 0x0000005: "Creo Parametric is shutting down because it could not run the Quality Agent, which is required in this edition."

I have tried uninstalling and reconfiguring the software multiple times, with the same results. Initially I thought the problem arose because the Quality Agent was being installed in the wrong directory (C:/Program Files (x86)), but I have tried unsuccessfully in multiple locations. I am able to run the Quality Agent, although nothing happens when I try to send a report.

I am running Windows 7 Home Premium 64 bit, and I currently have Pro/E Wildfire 5.0 installed on the same machine.

Any ideas on how to resolve this issue?

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