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When I try to open a part or an assembly , it always show this information as above. Is there anyone know what is the problem and how to solve it? Thanks.
Try starting Creo as an administrator (right-click the icon and select "Run as Administrator") a couple of times to make sure that it finishes installing everything, including Product View.
If this doesn't work, please use our Academic Support page to browse resources or submit a support request form.