Please accept our apologies if you're one of the users currently impacted by web account privileges issues on the PTC eSupport site. Symptoms are inability to log cases and view article details.
The Systems team is currently re-processing all affected accounts, and we'll share an update in this forum once the job is complete.
For more details, please see today's Service Alert.
Thank you.
Peter.
Solved! Go to Solution.
Closing update:
Issue was resolved with the last of the account updates taking place around 2pm.
Thank you for bearing with us as we worked through this issue.
Our teams will perform an After Action Review in the coming days to decide on preventative measures to avoid any reoccurrence.
Peter.
Short progress update:
Once again, we apologize if you were impacted by these updates today, and will work to address the issue at source once we've completed our immediate remediation activities.
Thank you,
Peter.
Further progress update, 23-Jan:
Thank you for your patience,
Peter.
Closing update:
Issue was resolved with the last of the account updates taking place around 2pm.
Thank you for bearing with us as we worked through this issue.
Our teams will perform an After Action Review in the coming days to decide on preventative measures to avoid any reoccurrence.
Peter.