Community Tip - Did you get called away in the middle of writing a post? Don't worry you can find your unfinished post later in the Drafts section of your profile page.
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You don't talk to a person first. You have to submit a ticket first. Then depending on what the problem is you may be able to talk to someone. Sometimes they can provide an answer through email. If that doesn't solve it then sometimes a video call could be set up by PTC.
