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(On the phone)
Me: I have a Roundup Multi Purpose Sprayer that is defective.
Customer Rep: Ma’am, we’ll need the exact name of the item. Do you have the box?
Me: No, but it’s the Roundup Multi Purpose Sprayer.
Customer Rep: Ma’am, we’ll need the box so we can have the exact name of the product.
Me: Hold on. I’ll run out to my garage and get the box. [Long pause … ] OK … [huff … puff] I have it. It says … Roundup Multi Purpose Sprayer.
Customer Rep: Thank you for that information, ma’am.
Engineer's Motto: If it isn't broken, take it apart and fix it.