Maintenance does include new software upgrades. When PTC kills a software and forces everyone to switch to a new software after paying maintenance on the one they had it just tastes bad. "New"software that replaces the originalshould be included in maintenance and should not reduce functionality.Killing Intralink did leave customers hanging (us included).
PTC's new solutions do lack some functionality (some of which are critical to our business) and do increase costs (not a smart thing to do right now).PTC would do well to stop backpedaling, do a complete about-face, support their Ilink3.x customers on Wildfire 5, and create a clear migration path that does not reduce capabilities while increasing costs. If they did that we would start back on maintenance.
PTC makes great software! The problem is that they left many companies in a bad lurch with this Intralink debacle. Backpedaling is the wrong strategy but so is leaving many companies hung out to dry. They need to fix this problem once and for all. And while they work on that they should be supporting Intralink3.x customers so they are able to leverage Wildfire5.
Continental Tooling Concepts