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Introducing eSupport tools to help you either setup or troubleshoot Creo Installation and Licensing

msmith_ptc
Alexandrite

Introducing eSupport tools to help you either setup or troubleshoot Creo Installation and Licensing

We are happy to introduce two new tools on the eSupport site! These tools are designed to quickly get you the information you need in one place without having to search for it.

 

  1. The Creo Installation Central Resource Page provides step by step instructions to perform common Creo tasks like New Installation, Moving Creo to a New Machine, Download License File, and Configure Creo Application. These topics cover both locked license and floating license configurations. If you’re new to managing a Creo installation, the one-minute video on the landing page will explain the basics.
  2. The Guided Licensing & Installation Troubleshooter for PTC Products based on FlexLM is a one-stop-shop for the vast majority of problems and errors encountered when using a license server. Most FlexLM licensing errors have multiple causes. Within a couple clicks you can review the most common solutions for that specific issue. Many of these solutions have links that open a popup window for more detailed steps or a video demonstration.

 

End Users and Creo Admins are already finding these tools valuable. Our knowledge experts are actively monitoring your feedback and continuing to enrich the content with more pictures and videos. Even if you’re not currently having a license/installation question, take a look and tell us what you think!

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