License PTC Creo Elements/Direct Drafting

[phonglee]

Dear Sir/ Madam.
this is error license PTC Creo Elements/Direct Drafting work not good, plz help me with informations below.
Last time we install Creo Elements/Direct Drafting version: 18 and managed license version 20.0 in win 7 - 32 bit this license and software working good. about 30 day Customer update win 10 -64 bit and install Creo Elements/Direct Drafting version: 18 and managed license version 20.0, some times license manager working some time it not working (we have many error).

Plz help me support this problem.

[VladimirN]

You can use the "Case Logger" tool, here: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log

[SmallCrucianCar]

Hello,

Are articles such as CS210263 and CS225206 helpful?

[phonglee]

Thank you for your help!

But i am useing  Creo element/direct drafting verson 18.0 not 18.1 .

So win 10 64bit can support  the verson 18.0 ? 

[SmallCrucianCar]

See CS65690.

According to Creo™ Elements/Direct™ Drafting 18.1 System Requirements, the 18.1 is supported by win8(x32).

But according to Creo™ Elements/Direct™ License Server 20.0 System Requirements, tje 20.0 is only supported by win10(x64).

Are you using win10(x32)?

[phonglee]

i am using  win10(x64).

[SmallCrucianCar]

Unfortunately, CED 18.0 does not support Windows 10
Therefore, you may encounter a License Error when using CED 18.0 with Windows 10.

[phonglee]

thank you so much! I got it