PTC's licnese package changes over many years - how do you deal?
Today we have Advance SE and Flex3c (both are no longer available) and Engineer 1 licensees (which we can no longer buy as we are not a direct customer today).
I call this a broken license pool because I have 3 separate groups of licenses for users to pull from. Worse yet, when I need to buy more, I will have a 4th separate pool because I have to buy Essentials now...which I have none of.
The only way to deal with this is with multiple and different startup configurations for most users in the company, at multiple facilities. It is very difficult to keep this organized and time consuming as well. And not just anyone can install Creo as very few even know what configurations are, much less would be consistent without a written procedure!
Why does PTC does not keep current maintenance customers up to date with their currently offered license packages? We get current and updated software...but not license packages. WHY?
Why not put us into the most current, closest matching, lowest tier option when changes are made to the license packages. Even a simple name change on PTC's end, changes everything if we are not kept up to date. Why are ALL ours out of sync with PTC right now as a customer on current maintenance?
I can tell you, PTC is the ONLY company we work with that operates in this manor. I administer Solidworks, NX, Solidedge, Keycreator, Delcam, and Autodesk Product Design Suite premium & ultimate. I have no such problems with any other CAD licenses and installations are so simple, they can be done by most users.
When Solidworks changes anything in their Standard, Professional, or Premium packs...my licenses follow suit and I hardly notice.
When Autodesk changed their Product Design Suite around a couple years ago and added Ultimate...all our licenses were automatically updated to follow suite. Our Premium seats became Ultimate and our standard seats became Premium. They kept us in perfect sync with Autodesk's currently offered license packages.
PTC's fix? Obsolete what we own and buy all new.
For those who have been with PTC a long time, you must be in the same situation. How are you dealing with this? Has PTC done anything to help?
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.