Problem Accessing various extensions within Creo4.

[jjohnson-6]

I am using Creo Parametric Release 4.0 and DatecodeM130

We are having a problem accessing “ISDO_II_SET” (Creo Interactive Surface Design Extension) that we used to have and the “ME Simulation Basic and Elite” extensions. With the upgrades in how PTC packages applications, the license application “ISDO_II_SET” is now called “Interactive Surface Design Extension II (ISDX II). This application allows one to complete both technical and freeform surfacing. I noticed that this tool is only available in the Tier 3 package of Creo Design Advanced Plus. Also, accessing the ME simulation tools is a problem also. If these are supposed to be floating extensions, they do not show up when going through the “reconfigure” process to try and access them.

[MartinHanak]

Hi,

it seems to me that you want to buy new licenses. If this is a case then you have to contact PTC reseller in your area.

[jjohnson-6]

Hello Martin,

Thanks for your response.

We just did a "remix" of our licenses to try and get the most out of what we are currently paying for licenses.  I an assuming that we purchased the licenses that we needed to access the same applications we had before the "remix".  I guess I had better start there and determine if the correct licenses were purchased.  I found out that PTC sells subscriptions in "Tier" levels, so hopefully we purchased the correct Tier level for what we needed.

Jeff Johnson

[tbraxton]

Did you properly configure these options when installing Creo? It typically does require user input to set these up during installation, just pointing to the license file does not configure these options for use when I upgraded my license. I have to edit the configuration during installation to enable ISDX. Was this done with your new license install?