ProductView 9 _ Anyone had the "unable to open ZIP archives" problem?

[ptc-5076847]

I was viewing a fairly large edz model, hiding and unloading stuff when I got a "insufficient memory" error.
The program locked and when I rebooted PV started OK but when I try to load a file I get a message "unable to open zip archives". This is the same for any edz file I try to open so it's not the model that's corrupted. I have even tried re-installing and loading a restore point.
I am amazed that there is nothing here or anywhere on the internet about it because I have now broken 2 PV installations with this problem.

I'm running a petty old 4GB dual core on 32 bit XP.

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[VladimirN]

Hi Paul,

Send your issue for PTC's technical support ("Create a New Support Case"): https://www.ptc.com/appserver/cs/case/case_logger.jsp

Also you can try to test your EDZ files in Creo View Express: http://www.ptc.com/products/creo/view/express/

[ptc-5076847]

Thanks Vladimir. I did download CeoView Express and that soved the emergency. Our IT guy has since fixed my broken installation. Hopefully he remembers how he did it as I went on to break 2 other installations on spare workstations.

Thanks for you help.

PS. I don't have access to customer support.

[VladimirN]

No problem.