Although I did not find an exact solution, the workstation is now fixed. I removed and then recopied Pro/E on the problem workstation. 20 minutes is certainly better than a complete re-image of the machine though. Thanks for the replies. For the record, below are the responses that I received:
Was there an update recently from Microsoft?
I had similar problem few month ago. If I remember correct, solution was to remove config.pro in local/startup directory.
I would compare the configuration files on the problem machine with the files from the one that works. When I say "compare", I mean you should get a tool like WinMerge or BeyondCompare to display two file versions side-by-side with differences highlighted.
At the same time, find out what external settings (environment variables, config.pro settings, etc.) this menu application depends on. It might have a dependency on an environment variable set by Windows before Pro/E launches.
Do any of these machines use a Java Runtime Environent (JRE) different from that furnished with Pro/E? Make sure the problem machine uses the same JRE as the others.
Finally, consider attaching a Java debugger to this application and testing its start() method. To do that, you'll need to launch at least one other JLink app, attach the debugger to the JRE, then start the menu application. This is an elaborate step; you'll need to attach the debugger remotely or install Java development tools on the problem machine.
You might confirm that the java build is either the same or newer than what the build code for compile is. Does it generate any errors or just a generic "xxx program couldn't start"? Or....?
This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.