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I am using Creo Parametric Release 4.0 and DatecodeM150
Having strange issues with one client laptop running Creo Parametric 4.0 M150 with Windchill PDMLINK 12.0. The issues seems to be intermittent. I have tried everything even uninstall and reinstall but the issue continues on this one laptop?
I ran the diagnostic tool referenced below. I'm scratching my head on this one PLUS no support from PTC as they stopped tech. support on Creo Parametric 4.0 2 years ago. Our upgrade to Creo 8, 9, or 10 is not scheduled until 2024, YIKES!
Any insight would be very much appreciated!
Cheers,
Keith
Advance Instrustion set 8
Manufacturer Dell Inc.
Platform Type x86e_win64
System Precision 3571
Processor Manufacturer GenuineIntel
CPU Number Of Cores 14
Speed MHz 2400
L2 Cache KB 4096
RAM MB 32768.00
3GB Switch true
SWAP GB 4.75
DISK Label C:
Size GB 953.21
Available GB 658.52
FileSystem Type NTFS
Graphics Information
Name NVIDIA RTX A1000 Laptop GPU
Vendor NVIDIA
Version 31.0.15.2667
Graphics Information
Name Intel(R) UHD Graphics
Vendor Intel Corporation
Version 31.0.101.3251
Let's start with the basics: Creo 4 is NOT supported with Windchill 12!
Why did your company upgrade Windchill and not consider the proper Creo upgrade that is supported?
Hello BenLossli,
Firstly thank you for your quick response. PTC help with the upgrade and everything has been working wonderfully. The issue at hand is this one laptop not the other 25 laptops.
In terms of why upgrade Windchill and not Creo, well we were forced to upgrade Windchill Intralink to PDMLINK because the license file terminated and PTC would not issue a new license file.. We do have a global initiative underway to right our wrongs.
Have a nice day,
KEITH
remove all company/user config.pro, config.sup, customization.ui file and retest.
Test with a different user login or admin login on the computer to eliminate problems with user permissions.
Sometimes drivers or updates overwrite or corrupt files they shouldn't or so possibly need a clean windows install to eliminate other system type errors.
Yaa, you are way out of support. I feel for you, we are on Creo 6 with no plans to upgrade and no current support maintenance and meanwhile we do have current solidworks and inventor software and support.
Thank you StephenW,
I like the idea of removing the files and drivers. Will give it a try! We are committed to PTC with no plans to move to SW or Inventor.
Have a nice day,
KEITH
What's interesting is the first time I launch Creo in a Windchill connection/session, no problem, but if I close Creo and then relaunch it again,
I get this platform agent error????
Some items to check/test in no particular order, and not necessarily specific to your issue:
Regards,
Dan N.