AnalyticsServer Thing was not created after fininshed Thingworx Analytics Sever installation. V9.6.3

[WF_9880450]

Hi there,

I am trying to install Thingwors HA on ubuntu and windows servers. Most of my machine's OS are Ubuntu except Analytics server， which is installed on a Win2016 server. After installed HA, everything worked fine. But when I installed analytics server, I found all the analytics related things were not created. I tried to reinstall several times, but the same results. I looked into the install log under Analytics Server folder, and found records as below.

Checking if Remote Things are created...
Setting variable remoteThingConnectionStatus from C:\PROGRA~1\THINGW~1\THINGW~1\scripts\http_post.exe 10.158.190.150 8080 **** false true /Things/WIN153-AnalyticsServer/Services/GetBooleanPropertyValue {\"propertyName\":\"isConnected\"} result
Script exit code: 1

Script output:
HTTP status 404

Could you please help to deal with it?

Thank you.

[slangley]

Hi @WF_9880450 

I'm reaching out to our Analytics subject matter experts to get an answer to your post.

Regards.

--Sharon

[nsampat · Accepted solution]

@WF_9880450 ,

Thank you for your post on the PTC Community.

When deploying ThingWorx Analytics Server, and connecting to a ThingWorx Platform Server running in HA mode, you need to use the Load Balancer hostname as used by client to connect to ThingWorx for the endpoint.

https://support.ptc.com/help/thingworx/analytics/r9/en/index.html#page/analytics/analytics_install/analytics_high_availiblity.html

If this does not resolve your problem, please open a support case and the tech support engineer will assist you in getting you up and running. 

https://www.ptc.com/en/support/case-logger

Regards,

Neel

[slangley]

Hi @WF_9880450 

If you feel the response from Neel answered your question, please mark it as the Accepted Solution for the benefit of others in the community.

Regards.

--Sharon