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FormLogin Logo returning 500 error

zhudson
7-Bedrock
7-Bedrock
‎May 31, 2019 05:06 PM
‎May 31, 2019 05:06 PM

FormLogin Logo returning 500 error

I have 3 instances set up with the same entities, however on one instance the Form Login logo is not loading correctly. It's trying to access the www.address.com/Thingworx/OrganizationLogoViewer/Logo page and it gets a 500 error. Is there some permission on the Thingworx side that I am missing? I can't find any documentation on this error and haven't seen it pop up anywhere. Any help is greatly appreciated.

 

Annotation 2019-05-31 160359.png

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tmisner
16-Pearl
16-Pearl
(To:zhudson)
‎Jun 13, 2019 09:49 AM
‎Jun 13, 2019 09:49 AM

Hello zhudson,

 

Thank you for reaching out on the ThingWorx Developers Community.

 

This is interesting error which I have not previously seen occur with respect to a Form Login logo. Can you confirm what happens if you navigate to the Organization in Composer? Is the logo displayed properly under Login Image on the entity's General Information page?

 

A quick test would be to remove the Login Image, save the entity, then re-select the Login Image and save once again.

 

Regards,

Tyler Misner

ThingWorx Technical Support Engineer

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