Is it possible to detail the scenario in order to reproduce it ? Also what is the ThingWorx version being used ?
When executing the service: GetLaunchPointMenuNameForThing
with parameter launchPointDescription: "AssetDetailMenu" the result is "PTC.SCA.SCO.AssetMonitor.AssetDetail.C_ActionMenu" (correct result as configured)
adding the parameter thingName with any Thing as value the result is the base Menu "PTC.SCA.SCO.AssetMonitor.AssetDetail.ActionMenu" (which is not configured in the