How to remove Alerts without its property in Thingworx

[SV_10197221]

Hi ,

I found some Remote bound Things having alerts without properties in 8.4 version of thingworx.

The Alerts were created and then someone deleted its  property. And now that alert is not getting deleted.

This ghost Alert is not allowing us to migrate this entity from one platform to another.

Is there any method or workaround to delete this Alert ?

Regards,

Sri

[jensc]

Hello,

If the alert isn't showing in the composer, the only option I can think of would be to export the thing (for source control) and removing any alert information directly from the XML.

Regards,

Jens

[SV_10197221]

Hi Jens,

They are visible in composer. I tried to select them and delete, but its not working. 

Will removing from XML work in this case?

Are there any workarounds where we can go and delete some entries in the database?

Thanks and Regards,

Sri

[jensc]

Hello,

Yes, I think that should work. You would of course have to re-import the entity again after making the change in your XML file.

You could probably as you say delete some entries in the database, but this will likely be a bigger job as you first would have to find which table it is in.

And even if you find one table, there is no telling if there are any relations that might have to be removed and such.

So yeah, my first suggestion would be to do the change to your XML.

Worst case scenario, you would have to export the entity, delete it from the platform, do the change in the XML you want and then import it again.

But I think you should be able to skip the deleting of entity part.

Regards,

Jens

[SV_10197221 · Accepted solution]

Hi Jens,

I tried another method and the issue got resolved!.

I didn't edit the xml file. But I got the name of the deleted property for that alert.

Then in the composer, I added that deleted property newly in that thing and saved it.

That ghost alert automatically got deleted ! 

Thanks for your suggestions Jens

Thanks and Regards,

Sri

[jensc]

Hello,

Its great that you found a solution! I should've thought to ask you to try and add back the deleted property, glad someone else did.

Regards,

Jens

[JT_10699039]

Log in to your ThingWorx Composer interface. Navigate to the "Monitoring" section or the specific entity where the alert is located. Locate the entity or thing that has the alert you want to remove. Select the entity to access its details and properties. Look for the "Alerts" or "Alert Management" section within the entity's details. In the list of alerts, find the specific alert you want to remove. Depending on your ThingWorx version and configuration, there may be different options available to manage the alerts. You can try one of the following approaches: a. If there is an "Edit" or "Delete" button/icon associated with the alert, click on it and confirm the deletion. This will remove the alert from the entity.