Invoking the salesforce.com REST API from a ThingWorx instance

[ptc-5248443]

Hi,

I need to get data out of a salesforce.com instance (specifically the number of open help desk tickets), and including that data in a ThingWorx mashup. To be clear, I’m looking to display the mashup in a ThingWorx instance; not a Mashup integrated into a salesforce.com instance.

salesforce.com exposes a pretty extensive REST API that returns JSON responses. What would be the recommended way to get a ThingWorx instance to invoke this REST API. I’m guessing that the two options are either invoking the API using a JavaScript snippet from a service, or alternatively creating a custom server side extension written in Java that invokes the force.com REST API?

Any suggestions are greatly appreciated.

Thanks,

- Darragh

[smanley]

Hi Darragh,

Yes, invoking the rest API using both of those methods is possible and can produce the same results. The extension of course would be more involved that the other. One of the simplest methods is to create a service using the loadJSON snippet to call the rest API and load its values into an Infotable to be displayed in a Mashup. You can then call this service using various events such as service invoked complete from another service, a refresh widget, or manually using a button.

Thank,

Saeed

[ptc-5248443]

Thanks Saeed. That's exactly the kind of answer that I'm looking for.

[paic]

Darragh, please use the GetJSON service, although it will accomplish the same as Load, we are deprecating the Load services.

[ptc-5248443]

Will do. Thanks Pai.

[sreddy-51]

Hi All,

I am new to this ThingWorx, i want to integrate with thingworx with salesforce/servicemax. what are the steps need to follow. Please provide the sample example with connection.

Thanks,

Sri

[srepaka]

Hi All,

I am new to this ThingWorx, i want to integrate thingworx with salesforce/servicemax. what are the steps need to be follow , understood that we can use either REST or extensions for integrating. I want to use only extensions for integrating. Please provide the sample example / steps to use extensions for connectivity.

Thanks in Advance!!

Sahana R

[gouimette]

Sahana, someone else may provide a more technically detailed answer but answers to your question about ServiceMax and Salesforce integrations:

• ServiceMax integration is included in our product.  If you go to the eSupport portal, you can access https://support.ptc.com/WCMS/files/169159/en/setw_refguide_6_5_3.pdf .  It has some mention of the ServiceMax Accelerator, although specific to integration with PTC's SLM products (InService, SPM, etc.).

• There is also a note about Salesforce.com integration in that pdf.  You should also visit the ThingWorx Marketplace where both Callisto and Devicify have Salesforce-ThingWorx integration solutions ThingWorx IoT Marketplace .

Best,

Gates Ouimette

gouimette@ptc.com