Issue with Saving Images to ThingWorx Repository from Vuforia Studio

[MA8731174]

Hello Community,

I am facing an issue when saving images from Vuforia Studio to ThingWorx File Repository, and I would appreciate any insights on this.

Issue:
I am sending four images, each approximately 3 MB in size, from Vuforia Studio to ThingWorx for storage in the repository. This means the total data size is around 12–13 MB. While I am using the ServiceInvokeComplete event in ThingWorx to ensure the images are saved properly, in this service i have am calling another service which has a code to save photos. I sometimes notice that the images do not get saved at all.

Possible Causes?

• Could the issue be related to the file size (since 12–13 MB is being transferred at once)?
• Are there any ThingWorx limitations on file upload size or service execution time that might be causing this?
• Any other potential reasons why the images might not be saving consistently?

I would appreciate any suggestions or guidance on how to troubleshoot or optimize this process.

Thanks in advance!

[TonyZhang · Accepted solution]

Hi @MA8731174 

Here's one possible issue https://www.ptc.com/en/support/article/CS336280

To find out the exact root cause, it is required to understand how the implementation is done, and look at the exact error message.

Some ways of troubleshooting:

In Studio preview, trigger the save image and inspect network requests in Dev tool

Get the image data sent to ThingWorx and run the SaveImage or whatever service you use to save image in ThingWorx composer and check if any error gets thrown.