JDBCConnectionException: Could not open connection error whice accessing Analytics Builder 8.0.0

[bhargav]

Iam getting the following error:
Error invoking service: Wrapped org.apache.http.HttpException: { "naked-array": {"errorId":"4f317b51-1a21-4f77-95f0-c96e0b2fa185","errorMessage":"org.hibernate.exception.JDBCConnectionException: Could not open connection"} }

when i try to access DATA tab in Analytics Builder

[CRArko]

Hello.

This could have a number of different causes; could you open a case with Technical Support, please?

Thank you,

-- Craig A.

[nsampat]

Hello @bhargav,

Have you reviewed the Knowledge Article below?

https://www.ptc.com/en/support/article?n=CS265097

If this does not resolve your problem, as my colleague @CRArko indicated, a case may be required as this behavior can be caused by several different issues that would require more in-depth review.

[bhargav]

Sorry for late reply,

I will open a case with Technical Support.

Thank you for the article and support.

[bhargav · Accepted solution]

Hi,

I was able to solve the issue.

The issue was due to conflict between two postgressql versions installed in centos.