MQTT configuration tab does not appear

[MB_10396356]

Hello everyone, 

I am using MQTT extension in  Thingworx and I have the problem lately that I don't get or see the configuration tab in any of the entities that is using one of the extension's templates. I updated the extension to the latest version which is 3.0.1 and I tried different things in the permission but none of them worked. Any idea how to solve the problem?

[Velkumar]

Hi @MB_10396356 

I'm able to see Configuration Tab in my Thingworx Instance

Try to upgrade to the latest version 3.1.0 and restart Thingworx instance (including DB) once 

/VR

[MB_10396356]

Hi @Velkumar ,

thank you for the response!

Actually It is the MQTT_Extension version 3.1.0 that I am using and Thingworx 9.2.8.

I start the TWX from the tomcat directly, how would you restart it with the DB?

Best regards

[Velkumar]

Hi @MB_10396356 

It works with 9.2 also

To restart 

Postgres - How to Restart PostgreSQL Server on Windows - CommandPrompt Inc.

MS SQL - Start, stop, pause, resume, and restart SQL Server services - SQL Server | Microsoft Learn

/VR

[MB_10396356]

Hi @Velkumar ,

I tried your suggestion but did not work..

when I create a  thing template that uses the MQTT connection template it has the configuration tab but when I create a Thing that uses the mqtt connection template, the tab does not appear.

I looked into the permissions but none of the changes I did helped..

any further ideas?

[Velkumar]

Hi @MB_10396356 

Could you please upload your entities here. I will try to test it in my env

/VR