Missing licencerequestfile.txt

[Wojciech]

Dear Colleagues,

I've installed a Thingworx 8.4.9 (Tomcat 9.0, Postgresql 10). 

When I start Tomcat service, it's being stopped after a several second. Licencerequestfile.txt is also not created so I cannot generate a licence. Could you please support me?

Application Log:

2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ThingWorx Version Information
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] majorVersion = 8
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] minorVersion = 4
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] revision = 9
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] build = b45
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] schemaVersion = 1044
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ThingWorx System Environment Settings
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] OS: Windows Server 2012 R2
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] OS arch: amd64
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] OS version: 6.3
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] Total Processors: 8
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] Default encoding: UTF-8
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] JAVA vendor: Oracle Corporation
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] JAVA version: 1.8.0_202
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] JAVA install location: C:\Program Files\Java\jre1.8.0_202
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] JVM Max Memory: 3584 (MB)
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] ========================================
2020-07-09 15:14:33.305+0200 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: main] WebApp starting...
2020-07-09 15:14:34.690+0200 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] HA mode not enabled. Initializing and starting in standalone mode.
2020-07-09 15:14:34.690+0200 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: main] Default Persistence Provider Name = ThingworxPersistenceProvider
2020-07-09 15:14:34.690+0200 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: main] Default Persistence Provider Package Name = PostgresPersistenceProviderPackage
2020-07-09 15:14:34.690+0200 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [T: main] Reading configuration from configTableCol
2020-07-09 15:14:35.174+0200 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Managers...INITIALIZED
2020-07-09 15:14:35.174+0200 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Database initialization started...
2020-07-09 15:14:35.565+0200 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] System ownership locking started...
2020-07-09 15:14:35.580+0200 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: main] Shutting down the Platform.

[slangley · Accepted solution]

Hi @

Please refer to this article for assistance. If you still have issues following review of the solutions provided, we will need to open a case.

Regards.

--Sharon

[slangley]

Hi @Wojciech.

Did you find the previous post helpful in resolving your issue?  If so, please mark it as the Accepted Solution for the benefit of others with the same issue.  If you are still having issues, please let us know.

Regards.

--Sharon