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We used Thingworx 8.3.0 build a DEMO at a windows Server 2012 R2 VM three years ago. Recently, i try to renew the license, but after deleted the file " sucessful _license_capability_response.bin" in the ThingworxPlatform folder and then restart the service " ThingWorx Server", there was no " licenseRequestFile" generated. In order to get the Device ID, i used the older snapshots of this VM, and then got the license to licensing theDEMO. According the licensing Guide, i do step by step, the .bin
file was renamed " ignored_license_capability_response".
Hi @GG_8772285
Please refer to this article:
https://www.ptc.com/en/support/article/CS330705
https://www.ptc.com/en/support/article/CS271439
/VR