Password reset mail is not sent.

[zZzzZ]

Hello.

I created an organization in thingworx, activated the Allow password reset button, and set up a mail server.

Also, I confirmed that the mail is sent normally through MailServerThing's SendMessage service.

However, when I made a request to reset the password on the organization login page, the message "Check your email to reset your password" appears, but it doesn't seem to be actually sent.

Is there anything I missed? Please let me know if you know the cause.

[VladimirN]

Maybe the following article will help - "Reset Password URL does not work if the username is an email address in ThingWorx Platform": https://www.ptc.com/en/support/article/cs297478 

[zZzzZ · Accepted solution]

There was a problem because I did not set an email address in the user entity profile that I tested..
Thank you for your response.