Problems with Foundation installation

[AViñeta]

I am trying to install ThingWorx foundation postgres 9.3 in a windows server 2019 machine but fails at the end of the installation. I've looked up the errors (log attached) and found that is related to an issue with the installer directory having spaces but I've moved it around and it's not helping. I would appreciate some help with the issue, thank you.

[slangley]

Hi @AViñeta.

I would start by reviewing the system requirements.  Then follow these instructions for running the installer.  Be sure to run the installer as Administrator.  If it still fails, you might want to try removing the special char from the db name, etc.  I haven't tried it with an underscore in the name but there have been issues in the past with this.

Regards.

--Sharon

[AViñeta]

Hello Sharon, thanks for the reply.

I have avoided any special characters in all paths and names except for the dashes surrounding the version number in the installer. I have looked more thoroughly at the log and found out that it thinks that my java jdk is a jre for some reason. I installed a previous version of java 11 with which i have a working installation in another machine but it still doesn't work. I have attached the log.

[slangley]

Hi @AViñeta.

Please provide the stacktrace located here:  c:/progra~2/thingw~1/installer/foundation/local-mode-cache/cache/cinc-stacktrace.out.

Did you review to ensure your system is compliant in regard to system requirements?  Did you remember to run the installer as Administrator?  Have you tried creating a new db without the underscore in the name?

Regards.

--Sharon

[AViñeta]

I have indeed i have run the installer as admin and my machine meets system requirements, unless it actually takes more disc space than it says for installation, I only have 101 GB available at the moment. And the db indeed does not have an underscore in the name. The stacktrace you requested does not exists anywhere in the system however, not even during install. Might be related? 

Best regards

[slangley]

Hi @AViñeta.

At this point, I think it would be best to open a case.  Please let me know if you would like me to open one on your behalf.

Regards.

--Sharon

[AViñeta]

It would be most helpful if you did, thank you

[slangley]

Hi @AViñeta.

The case has been opened and you should be receiving an email with the case number.

Regards.

--Sharon

[slangley]

Hi @AViñeta

From a review of the case, the issue was resolved by correcting the JAVA_HOME and java path in the environment variables. 

If you agree with this solution, please mark this response as the Accepted Solution for the benefit of others with the same issue.

Regards.

--Sharon

[AViñeta · Accepted solution]

There was also an error with the ssl certificate that did not give any error or warnings in the logs as well as correcting the JAVA_HOME and java path and changing the java and postgres version to the ones provided by the technician. Should I mark this post as an answer for others to see what the problems were?