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Software Content Management issue while creating packages and deploying

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Regular Member

Software Content Management issue while creating packages and deploying

Hi,

We are trying to setup SCM on Thingworx 7.1. we are trying to publish and deploy software updates using SCM. But the deployment is not completing.

We have made sure that File Transfer and Remote Desktop Protocol is working. Only Software Content Management is not working fine. Please find below the information regarding the setup we have.

WS EMS set up:

We have set up EMS(with Lua). Please find attached the config.json and config.lua. Name of the thing is Thing001

We have made sure that softwareupdate.lua exists in /etc/thingworx/scripts and is running.

Setup on Thingworx server side:

We have set up a thing, named Thing001, on the server side. We have followed all the instruction provided at : supportPTCHelp

We have created many dummy packages and published and deployed them. But the status of the package still shows as “Started”.  Software Update Deployment is not completing. We have made sure that File Transfer and Remote Desktop Protocol(using Remote Asset Manager) is working fine.

Please let us know if we are missing any configuration on the EMS side or on the Thingworx server-side.

Thanks,

Shiva

Regards & Thanks,
Shiva
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