State formatting not working on KPI Dial Widget

[JO_9930585]

As the title states, the state formatting is not working for this widget. I am using the exact same state formatting that I am successfully using for a gauge widget. Everything is set up the same way as the gauge widget as well. The gauge widget state formatting is working, but the KPI Dial Widget is acting as if no formatting is there. This is Thingworx 9.6.

I also ensured these steps were all correct.

https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Mashup_Builder/Widgets/DialWidgetThemable.html

[slangley · Accepted solution]

Hi @JO_9930585 

It appears this issue was resolved in ThingWorx 9.7.  Please check it out and let us know if you still have issues.

Regards.

--Sharon

[JO_9930585]

We just upgraded to 9.6 and wont be upgrading anytime soon. That is too bad. 

[bchaudhary]

Hello @JO_9930585 ,

Kindly refer to the help center guide (ThingWorx 9.7)  for your reference: KPI Dial Widget (Themable)

Feel free to share if you have any further questions.

Regards,

Bhawna

[JO_9930585]

The issue is for 9.6 and I posted a link to this guide in my original post. Thanks! 9.7 will not be useful for me unfortunately.