TWX 8.4.3 Installation - Configure Tomcat 8.5.23 - Java Options - Adding options - Issue

[sgobi]

Hi

I added the below to the Java Options and every time Tomcat restarts, they go missing. 

New Installation- TWX 8.4.3 - MS SQL - Tomcat version - 8.5.23 

-Dserver -Dd64
-XX:+UseG1GC
-Dfile.encoding=UTF-8
-Djava.library.path=<path to Tomcat>\webapps\Thingworx\WEB-INF\extensions

Did anyone face the same issue as mine? 

Thingworx platform automatically shuts down on ERROR. 

Appreciate your help with this!

Thanks

Sabarish

[slangley]

Hi @sgobi.

I think it would be best to open a case for this.  I will do so on your behalf and reach out via the case so we can arrange a WebEx.

Regards.

--Sharon

[slangley · Accepted solution]

Hi @sgobi.

In the case that was opened for this issue, we ended up reinstalling ThingWorx validating that system requirements.  The documentation used for reinstallation included:

ThingWorx 8.4 System Requirements

Installing ThingWorx 8

Getting Started with MS SQL Server and ThingWorx

If you are in agreement that this was the solution, please mark this post as the Accepted Solution for the benefit of others on the community.

Regards.

--Sharon