TX 8.4 - Execution error in service script : it should come with valid transaction descriptor

[EK_10020654]

Hi

i get a strange error in my thingworx setup. i have an SQLconnector which calls different stored procedures, that is then used in different mashups.

i am now getting the following error on one of those services that calls a stored procedure from SQL:

[message: Execution error in service script [GET_ProdOrder_Next_onEquipmentID] :: New request is not allowed to start because it should come with valid transaction descriptor.]

this works for most user but not all about 5 out of 16 can not get the result from the service.

thanks for your help in advance.

[Jimwang]

As it works for most of the users, check the permission for other users and see if they have enough permission to read/execute all the necessary entities and services

[bchaudhary]

Hello @EK_10020654 ,

Pls refer the following article attached here:

https://www.ptc.com/en/support/article/CS285756

Let me know if issue still persists.

Regards

Bhawna

[AndrewK]

Hi @EK_10020654 ,

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