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Thingworx User password is not working as expected : Unable to Login

Deepak_kankhare
11-Garnet

Thingworx User password is not working as expected : Unable to Login

I am using ThingWorx Platform Release 9.7 and DatecodeF000

We have 2 server both server facing same issue : User is unable to authenticate with legitimate password

Here are the errors that I faced
025-05-14 08:24:35.678+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Connection refused: getsockopt
2025-05-14 08:24:35.682+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Subsystem WorkflowSubsystem failed to start: Could not connect to RabbitMQ: Connection timed out.
2025-05-14 08:25:37.758+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-16] Authentication failed: Please make sure the credentials are correct.
2025-05-14 08:25:51.286+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-18] Authentication failed: Please make sure the credentials are correct.
2025-05-14 08:28:14.174+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-19] Authentication failed: Please make sure the credentials are correct.
2025-05-14 08:31:06.188+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-443-exec-8] Authentication failed: Please make sure the credentials are correct.
2025-05-14 08:49:19.351+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-443-exec-10] Authentication failed: Please make sure the credentials are correct.
ACCEPTED SOLUTION

Accepted Solutions

Hello @Deepak_kankhare 

 

Are you facing the issue for any particular user or it is there for all the users?

You can also refer following article which might help

https://www.ptc.com/en/support/article/CS311527?source=search

 

please feel free to revert if you still face any further issues

Thanks

 

View solution in original post

5 REPLIES 5

Hi @Deepak_kankhare,  Have you used SSO?

No @Surya_Tiwari , we are using Basic Auth

Hello @Deepak_kankhare 

 

Are you facing the issue for any particular user or it is there for all the users?

You can also refer following article which might help

https://www.ptc.com/en/support/article/CS311527?source=search

 

please feel free to revert if you still face any further issues

Thanks

 

CharlesJi
15-Moonstone
(To:bchaudhary)

Hi @Deepak_kankhare,

It appears that there are several possible solutions to your question.  

 

Have you tried the methods below? Maybe you can also update the result if they are not working:

 

If the above solves the issue, for the benefit of other Community Members who may have the same question, it would be great if you could designate one of the replies as the Accepted Solution.

In the event that this response did not answer your question, please post your current status so that we can continue to support.

Thanks for using the PTC Community!

Regards,
Charles

To test, create a new, local user and try to login with that.

If that doesn't work, something might be wrong with your keystore.

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