Thingworx platform license expired, REST

[AF_10333884]

Hi, I'm having a problem with my ThingWorx platform. My Composer indicates that my license has expired, but the "About" section shows that there's one day left. Additionally, the License Subsystem shows that our license is valid until 2025. Despite this, some of my Industrial Connectivity Things (Kepware) are automatically disabling and enabling themselves. It said "

REST service failure

Thing [Thing-name] is not running"

Please help me resolve this issue.

[Surya_Tiwari]

Hi @AF_10333884  Can you share your application logs?

[AF_10333884]

This is my application log

[Surya_Tiwari]

Hi @AF_10333884   You should create a case with PTC support.

[slangley]

Hi @AF_10333884.

Have you been able to find a solution to your issue?  If so, please feel free to post the details here for the benefit of others in the community.  If you are still having issues, I will be happy to open a case on your behalf with your approval.

Regards.

--Sharon

[Rocko]

You should create a case with PTC support. They can also look into your license file.

[slangley]

Hi @AF_10333884.

From reviewing your screenshot, you have a feature that expired at the end of November:  Utilities Workflows.  This could be the cause of the some of the problems you're seeing, but it's hard to say without knowing more.

You will need to determine if you are using any of the entities that came with Utilities Workflows and if so, reach out to your Sales Rep for determining why this feature was not included in your last license renewal. 

Regards.

--Sharon