Thingworx service /script timeout settings

[Siddharth_Jhs]

Hello Team,

Some of my sql services takes much time to load and it gives following error 

Error : "Execution of Script terminated after : 89 seconds. Timeout configured for 60 seconds."

For this I need to increase service execution time for this 2 approaches I know :

1) Sql Service ---> Service Info ---> Time out Interval (sec)

2) Platform-settings.json ---> define script Time-out

q1) In my case we have not defined any script time-out in platform-settings.json file. What is the default timeout interval taken in this case ?

q2) From Thingworx composer, how can we view service/script time-out details ? 

Regards,

Sid

[nmutter · Accepted solution]

From https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/Installation/platform_settings_json_configuration_details.html default value is 30 seconds. Not sure if this is accurate when your error shows its 60 seconds and you did not change it in platform-settings.json.

I only know the possibility to change the timeout in the platform-settings.json file (referenced in link above).

[Constantine]

Hello Sid,

q1) Default is 30 seconds.

q2) There's no simple way to do it. The easiest is to run this service and see the error message in the log -- it will contain the timeout, like in your example:

let result = 0;
while(true) {
    result += Math.random();
}

Note that it's important to do some work in this loop, like Math.random().

/ Constantine