Troubleshooting "No Spring WebApplicationInitializer types are detected on classpath"

[JP_9200810]

Hi all,

I've been having issues getting Thingworx 9.3.3 using H2 to launch on Ubuntu 20.04.4. I am doing a clean install and followed the help center guide.

I did have to fix some errors with the documentation, particularly in the .service file where some arguments were formatted improperly. However, I am still unable to get the application to start. I've attached the catalina.out as catalina.txt.

For background, I have not applied a license file yet (will do soon, but in the past that did not matter as far as getting a nominal start). The only line that looks like a problem is when "No Spring WebApplicationInitializer types are detected on classpath".

Any ideas on what I should check/do to get this to launch?

[slangley]

HI @JP_9200810.

Unfortunately, the log you provided is not readable and it appears to be for a different product. 

Are any logs getting created for ThingWorx?  These would be located in <Thingworx_home>/ThingworxStorage/logs.  If there are any ThingWorx logs, please forward them.  If no ThingWorx logs are getting created, please re-send the Tomcat logs so we can take a look.

Regards.

--Sharon