Unable to run azure-iot.bat in windows to start connection server during IoT Hub Connector launch

Question

23:22:55.039 [NettyClient-NIO-5] INFO c.t.s.i.p.v1.V1ProtocolContext - Preparing new Connection Authentication Request for channel: com.thingworx.sdk.impl.transport.MuxingBytesChannel$AuthTrackingBytesChannel@2ac59f79, request: V1AuthMessage [header=V1MessageHeader [messageType=20, requestId=1, endpointId=-1, sessionId=-1, isMultiPart=0], securityClaims=toString() called on SecurityClaims. No output emitted as this could be a security issue. If you want to log information you must explicitly do so at your own risk. It is NOT recommended you do so.]
23:22:55.057 [NettyClient-NIO-5] ERROR c.t.s.i.transport.MuxingBytesChannel - Error refilling connections on [channel: null, endpoint ws://localhost:8080/Thingworx/WS, uri: ws://localhost:8080/Thingworx/WS] failed : Connection authentication/registration FAILED [channel: com.thingworx.sdk.impl.transport.MuxingBytesChannel$AuthTrackingBytesChannel@2ac59f79, code: STATUS_UNAUTHORIZED, reason: Error [context: authenticating connection][cause: Missing application key!]]
com.thingworx.sdk.api.exception.AuthenticationException: Connection authentication/registration FAILED [channel: com.thingworx.sdk.impl.transport.MuxingBytesChannel$AuthTrackingBytesChannel@2ac59f79, code: STATUS_UNAUTHORIZED, reason: Error [context: authenticating connection][cause: Missing application key!]]
at com.thingworx.sdk.impl.protocol.common.AbstractProtocolContext$AuthChannelListenerAdapter.messageReceived(AbstractProtocolContext.java:225)
at com.thingworx.sdk.impl.protocol.common.AbstractProtocolContext$AuthChannelListenerAdapter.messageReceived(AbstractProtocolContext.java:174)
at com.thingworx.sdk.impl.transport.netty.NettyBytesChannel.messageReceived(NettyBytesChannel.java:112)
at com.thingworx.sdk.impl.transport.netty.NettyChannelHandler.channelRead0(NettyChannelHandler.java:125)
at com.thingworx.sdk.impl.transport.netty.NettyChannelHandler.channelRead0(NettyChannelHandler.java:26)
at io.netty.channel.SimpleChannelInboundHandler.channelRead(SimpleChannelInboundHandler.java:105)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:318)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:304)
at io.netty.handler.timeout.IdleStateHandler.channelRead(IdleStateHandler.java:266)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:318)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:304)
at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:103)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:318)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:304)
at io.netty.handler.codec.MessageToMessageDecoder.channelRead(MessageToMessageDecoder.java:103)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:318)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:304)
at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:276)
at io.netty.handler.codec.ByteToMessageDecoder.channelRead(ByteToMessageDecoder.java:263)
at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:318)
at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:304)
at io.netty.channel.DefaultChannelPipeline.fireChannelRead(DefaultChannelPipeline.java:846)
at io.netty.channel.nio.AbstractNioByteChannel$NioByteUnsafe.read(AbstractNioByteChannel.java:131)
at io.netty.channel.nio.NioEventLoop.processSelectedKey(NioEventLoop.java:511)
at io.netty.channel.nio.NioEventLoop.processSelectedKeysOptimized(NioEventLoop.java:468)
at io.netty.channel.nio.NioEventLoop.processSelectedKeys(NioEventLoop.java:382)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:354)
at io.netty.util.concurrent.SingleThreadEventExecutor$2.run(SingleThreadEventExecutor.java:112)
at java.lang.Thread.run(Thread.java:748)

The appKey and Thingworx URL are as mentioned:-

transport.websockets {
// ThingWorx platform application key
app-key = "*******************************"

// One or more platforms can be specified here, comma separated
platforms = "ws://localhost:8080/Thingworx/WS"
}

ThingWorx Version-8.4.4

IoT Hub Connector version- 2.0.0.141

Thanks in advance.

The appKey and Thingworx URL are as mentioned:-
 
transport.websockets {// ThingWorx platform application keyapp-key = "*******************************"
// One or more platforms can be specified here, comma separatedplatforms = "ws://localhost:8080/Thingworx/WS"}
 
ThingWorx Version-8.4.4
IoT Hub Connector version- 2.0.0.141
 
Thanks in advance.

slangley · Accepted Answer

Hi @ranjank.

Unfortunately, I'm not able find anything wrong in the file you provided. However, some settings come from the Azure portal and without access to that, your ThingWorx instance, or to the information that was scrubbed from the file, it's not possible to validate.

I recommend following these steps to ensure your configuration is set up correctly. If you still have issues, we will need to open a case for scheduling a WebEx.

Regards.

--Sharon

slangley · Answer

Hi @ranjank.

The log you provided indicates missing application key. However, since you provided the lines from the config relative to the appkey, it's most likely some syntax error occurring earlier in the file. Please provide the full config file so we can take a look. Please feel free to scrub it of any sensitive information, or you can send it to me under private email.

Regards.

--Sharon

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