User getting removed upon cache clear

[TanmeyTWX]

Hi,

I came across a very strange observation.

I have an user added to a custom user group and this user group has certain permissions .Once that user clears cache and cookies from browser,that user getting removed from the concerned group automatically in the composer.

Any idea about this?

Thingworx version 8.5.4.

[Rocket_Max]

Hi,

I have a similar experience, and finally solved it by restarting Tomcat.

BR,

Max

[slangley]

Hi @TanmeyTWX.

If the previous response resolved your issue, please mark it as the Accepted Solution for the benefit of others with the same issue.

Regards.

--Sharon

[TanmeyTWX · Accepted solution]

Hi,

Issue was the SSO authenticator and user creation was supposed to be done from AD,hence it was removing local users from groups.