http://localhost:8080/ its not Connecting and when is open first time it was just loading

[JJ_10299656]

I am using ThingWorx Platform Release 9.2 and DatecodeSP6

Hi,
When I open http://localhost:8080/ its not connecting and giving me popup The site Cant be reached, but in services Tab tomcat services is running. While I upload a Thingworx.war file in Manage apps the localhost was just loading.

[Rocko]

Have you checked PTC Knowledgebase (support.ptc.com) already for this problem, or any of the log files or Tomcat or ThingWorx?

Are you following the installation guide? ThingWorx is not deployed via Tomcat App Manager.

Also, I strongly to recommend using a supported version of ThingWorx, not an outdated one you won't get any fixes for.

[slangley · Accepted solution]

Hi @JJ_10299656 

If you're trying to access ThingWorx, you're missing the path in the url:  http://localhost:8080/Thingworx.

As Rocko stated, it's not recommended to deploy the .war file in that manner.  The Tomcat logs should provide more details around the issue if ThingWorx isn't loading as expected, but you may have also missed something during installation.  It's best to use the installer to avoid issues like this.

Regards.

--Sharon