let me start my first questions here.
Hopefully not to stupid from a newbie.
Is it possible to configure our platform that a user will not be logged out after a while if a remote session is active?
Sometimes I´m working a while in a remote session with the Desktop Viewer and when I´m jumping back to the platform I´m logged out.
I´ve tried to change the "Access session timeout" setting but I have only read access there.
Thank you for your help!
As you are a ODC hosted Customer I believe the platform settings are changed via hosting team only. Please submit ticket to the Axeda Support.
It is a good question. I have had the same experience of working in a desktop sharing session and then finding the main UI has logged out.
The user activity timeout is a system wide parameter. A change in the time can be requested by opening a ticket with support.
We actually do some tricks to keep the child window containing the remote access applet from timing out during a session. So this is separate from the user activity timeout.
It seems the only solution is to request a longer timeout if you don't mind also making the same change for all users.