ThingWorx

Hi, I have a List widget placed as a menu on the Master. The issue is that when I hover over the selected List Item, it shows a white border around the label on all four sides. Thanks,

We have a Kafka instance that utilizes Kerberos for authentication, and I want to set up an IOT Stream to push property data to it. I am successfully using Kerberos auth for a database connection from my Thingworx server (RHEL, Thingworx v10.1.1).  Do the Queue Providers support Kerberos authentication at this point?The Help Center documentation doesn’t provide much guidance on what values I should use in the Configuration of my Queue Provider.  It also seems like the only authentication available is username/password-based.  After some research I tried using “SASL_SSL” for Security Protocol and “GSSAPI” for SASL Mechanism, but I get this error: Save failed: Failed to connect to [MyQP]. Reason: Failed to create new KafkaAdminClientAny suggestions on getting the Queue Provider to utilize Kerberos authentication for connecting to my Kafka instance?Help Center reference: https://support.ptc.com/help/thingworx/platform/r10.1/en/index.html#page/ThingWorx/Help/Composer/DataStorage/Persistenc

We are facing an issue in our ThingWorx 9.3 Production environment where Timer Things and Schedulers are not executing, while the same configuration works correctly in other environments.EnvironmentThingWorx Version: 9.3 License: Valid until 2027 Issue specific to production environmentValidation PerformedVerified Timer Thing is enabled. Verified runAsUser is set to Administrator. Verified subscriptions are enabled. Compared Timer Thing XML/configuration between working (test) and non-working (production) environments; no significant differences found. Created a new test Timer Thing with a simple logging subscription; it did not trigger. Created a test Scheduler; it also did not execute. Restarted the ThingWorx server. Verified license status through Licensing Subsystem.

Hi ThingWorx Community,I'm working on a ThingWorx Mashup and need to uniquely identify the client machine that is accessing the mashup. The goal is to know which specific PC/workstation is running the mashup at any given time.I've explored a few approaches but hit limitations due to the browser sandbox and the separation between client-side (mashup) and server-side (JavaScript services). I'm hoping someone has solved this or can suggest a better approach.What I've TriedClient IP Address (CurrentSessionInfo.GetCurrentUserSessionInfo()) — This works, but the IP address can change due to DHCP, VPN, or NAT/proxy, so it's not a reliable unique identifier. URLSearchParams / window.location in a server-side service — This doesn't work because ThingWorx JavaScript services run on the Rhino engine (server-side), which has no access to browser APIs.What I'd Like to Do (Any of These Would Work) Read an environment variable from the client machine (e.g., %COMPUTERNAME% on Windows) directly from th

Mashup Expression and Validator functions are not reliably storing changes to code as of Friday 5/29I open the function, make some change to the code within, click Done button to close the function editor, and when I reopen the editor whatever change I made has disappeared, reverting back to the previous value. This includes a brand new function created to test this bug. A new expression or validator created with Output = "test"will be simply a blank window after closing and reopening.I first discovered this on Friday 5/29 and again today and have tested and found the same bug in both Firefox and Chrome with the latest versions of both. Clearing browser cache and restarting had no effect. Closing all active edits in Thingworx composer and returning had no effect.This also occurs in a new, blank mashup as well as existing complex mashups. 

We are currently migrating our application to ThingWorx 10.1 and are looking for the following extensions compatible with this version:SCO_Common-extension TWX_Converge_Styles_ExtensionPackage LogoutWidget-Mfg-extensionCould anyone let me know where these extensions can be downloaded for ThingWorx 10.1? If they are no longer supported, is there an alternative or updated replacement available?

Hi everyone,I am trying to configure an MQTT Thing in ThingWorx 10.0.1-b202 using MQTT Extension 4.0.0.I followed the steps documented in the ThingWorx Help Center:https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Extensibility/MQTT.htmlEnvironment ThingWorx Version: 10.0.1-b202 MQTT Extension: 4.0.0 MQTT Broker: demo.thingsboard.io Steps Performed Installed the MQTT Extension. Created a Thing using the MQTT Thing template as described in the documentation. Configured the MQTT broker as demo.thingsboard.io. Created a property on the Thing and configured the corresponding mapping in the Mapping infotable under the Configuration section. Issues The MQTT Thing never connects to the broker. When I try to update the property value under the Properties tab, I receive the following error: "Error occurred: Unexpected error occurred on server." The Application Log shows the following messages: Unable to close client in MQTT Thing ITH.MQTT.Tes

I am using ThingWorx Platform Release 9.2 and DatecodeSP12 C3P0PooledConnectionPoolManager[identityToken->2y7va1bjf5tzhngvxv49|58599b34]-HelperThread-#2] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@f2f0838 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests. Here are the errors that I faced C3P0PooledConnectionPoolManager[identityToken->2y7va1bjf5tzhngvxv49|58599b34]-HelperThread-#2] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@f2f0838 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

The ThingWorx mashup-vendor-shared.js file is using the jQuery scrollintoview plugin v1.8 (2011), which is vulnerable. We would like to upgrade this to the latest version, but since it is bundled within ThingWorx, please advise on the recommended approach for upgrading or replacing this plugin.Current environment:jQuery: 3.7.2 jQuery UI: 1.14 jQuery Migrate: 3.5.2

I’ve had this same issue with the “Notifications” entities as well. As stated in this topic (https://community.ptc.com/thingworx-developers-185/email-notification-doesn-t-work-90553). Using the “SendMessage” service on my MailThing will work, but if I set up a Notification to trigger from an event, no email is sent.  I set up a subscription to log a message on the same event and it DOES log the message.  Our ThingWorx platform is configured as a HA cluster, currently running version 10.1.1, but this issue has been across multiple versions.Performing a rolling restart of my individual server nodes seems to resolve the problem and the Notifications ARE triggered for a while, but eventually they stop working again.  I’m curious to know if more people have experienced this issue.UPDATE: Performing the rolling restart (cycling nodes while platform remains up) is NOT working in today’s instance of this problem.  I believe it worked in the past but seemingly not today.  Maybe the problem has

Hi all, On version 10.0.0 and this is an issue I am just noticing as of recent (maybe just after updating our dev to 10.0.0). There is this dependency with an entity called 'open-tabs' but I don't see it used anywhere in the mashup and don't even know what the entity is (based on name seems like a default thingworx entity). Any ideas on what this is or how to resolve this dependency? 

Hi,I’m using ThingWorx 9.3.0-b20 with Analytics Manager, and I’m facing an issue where analytics jobs stay in “Waiting” state for a long time.This does not happen all the time, but occurs around 3–5 times per day.The jobs only start running after I manually trigger another job (e.g., test an analysis model or create a new job). Once I do that, the waiting jobs immediately execute.Expected: Jobs should start automatically without manual trigger.Actual: Jobs get stuck until another job “wakes them up”.Questions:Is this a known issue in 9.3? Any configuration related to scheduler/queue causing this? Any workaround or fix?Thanks in advance.

I am using ThingWorx Platform Release 9.1 and DatecodeSP1 Users or Developers are not able to see the mashup Runtime, even though they are in the "Administrators" group. Sometimes, after restarting the laptop or incognito Runtime shows up, but most of the time, the dashboards won't come up. We tried in different ways:1. Different Browsers2. Restarted Laptops3. Incognito Windows4. Restarted the Thingworx with clearing cache When the Runtime Dashboard is opened, we get HTTP Status 403 – Forbidden Here are the errors that I faced HTTP Status 403 – Forbidden

Hi,I have installed the IQNOX Thingworx Map widget from the website and I have Imported it to the Thingworx: But the Map is not showing up in the Widgtes:  There is no widgets of google showing up:   Thanks.

We have successfully migrated the existing PostgreSQL 15.3 database to a new PostgreSQL 15.3 server and established connectivity with the newly installed ThingWorx 9.4.0 environment on the new servers.As the next step, we need to upgrade ThingWorx from version 9.4.0 to 10.0.Could you please advise on the recommended approach and best practices for performing this upgrade?For your information, ThingWorx and PostgreSQL are hosted on separate servers.

 This has become a high-priority concern for the business because it limits flexibility in volatile resource and production planning situations. This continues to be a significant challenge for Xylem specific sites, where production planning is driven by daily resource availability and custom/special order demand. Mostly the planning is been done on the basis of the information for the particular day only. However this limitation is impacting negatively in a way as it shows up in dashboard inaccuracies and is limiting Xylem site’s ability to operate effectively within DPM.Very High Impact - As we are not able to use the application for what we expected it to perform and top of it this limitation of advance scheduling is impacting negatively from site performance (OEE) perspective.

I have a few analysis models enabled and running. Up until recently the Analysis jobs were getting executed perfectly at an ideal rate, but recently the issue is persistent. The issue is the jobs are getting submitted in the analysis jobs but the time taken before the execution begins, is roughly around 2 minutes. As a result the queueing is increased with the state of each job as "WAITING". This delayed execution is not ideal for our instance, as we are logging data for every 30 seconds , as the execution is delayed the real time updating of the prediction values is also affected. Is there any way to start the analysis execution as soon as the analysis job is submitted? What might be the reason for the delay in the beginning of the job execution? I have attached the photos of the issues we are facing below.   The Version we are using is:Analytics  Version=  9.5.0-r4Thing Worx Software version = 9.5.0-b143 

Hi,   What is going on? Other things are created successfully, except THING_120573   JavaException: java.lang.Exception: Unable to create thing: THING_120573 : [1,002] Data store integrity violation error: [Error occurred while accessing the model provider.]   Any help would be greatly appreciated.   Remarks, SpotlightSearch returns nothing, GetGhostEntities returns an empty array, however thing_model table contains a row with that name.   My Bests, Hung Tran

Hello PTC Community,I would like to confirm the expected behavior of the Kepware _System._NoError tag when it is referenced from ThingWorx.I reviewed the following support article:CS466164NoError tag value fails to update in ThingWorx when NoError tag is updating in Kepware Modified: 19-Mar-2026 / Last Seen: 15-Apr-2026As I understand the article summary, it states that:the NoError tag is updating in Kepware, but the NoError value in ThingWorx is not updating, the cause is that only the NoError tag is bound, and the suggested resolution is to bind a device static tag on the same Thing together with _System._NoError, ensure that the static tag completes its first scan, and then verify that the NoError value updates in ThingWorx.However, from my understanding, _NoError is a system tag representing the device communication state on the Kepware side, while ThingWorx is in the client position relative to Kepware.Because of that, the explanation that _NoError is not evaluated until a normal

I am using ThingWorx Platform Release 9.4 and DatecodeSP1 During installer inplace upgrade of thingwrox in windows with postgress as persistent provider. Do we need to stop the service of the existing TWX running ? I didn't find the specifics regarding this.

I am using ThingWorx Platform Release 7.4 and DatecodeSP1 We currently have a business-critical ThingWorx 7.4 application running in our environment. As per our internal requirements, we are planning to upgrade the platform to the latest available version, ThingWorx 10.1. Could you please assist us with the recommended approach and way forward for this upgrade? We would appreciate it if you could provide: The recommended upgrade path from ThingWorx 7.4 to 10.1. Any prerequisites, compatibility considerations, and key risks involved. Detailed documentation or implementation guides for the upgrade process. Best practices to minimize downtime and ensure a successful migration. Additionally, we would like to understand the level of support that PTC provides during this upgrade activity Here are the errors that I faced We currently have a business-critical ThingWorx 7.4 application running in our environment. As per our internal requirements, we are planning to upgrade the platform to

How can the LLM Accelerator be integrated with the native MCP capabilities introduced in ThingWorx 10.1 to enable interoperability with Mistral AI models? Additionally, are there any sample implementations or reference code available for building a chatbot within ThingWorx 10.1 and generating reports natively using these AI capabilities?

Hi,  I was working on a Dashboard, I see a new Property (ConfigurationMashup) in the Mashup, in Thingworx 10.0.  What does it do actually ? Thanks.

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Thingworx is connected with two windchill - Here GBOM is in one windchill and Part BOM in one windchill. Is it possible to view the structure and additional details at the same time when we select the required one?