unable to license Thingworx

[WetterNestor]

Hello, 

currently i am using Thingworx 8.4. When I try to License Thingworx offline, Thingworx stops working(is not reacheable via browser and only works again after restarting the Computer) and the License is not acquired. In the application log I get the following Errors: (1) Unable to fetch License file with device id: …   (2) Unable to connect to the PTC lincense Server. Please make sure the LicensingConnectionSettings Setting …  

In the ThingworxPlatform Folder the Responsecapability file is changed to ignored. 

What is the reason for this and how can I fix it?

Regards

Nestor

[vangne]

@WetterNestor  Is this the fresh installation or upgrade from the previous Thingworx version?

You may refer to the below articles for more information.

https://www.ptc.com/en/support/article?n=CS286956

https://www.ptc.com/en/support/article?n=CS292020

Thanks,

Vibhuti

[slangley]

Hi @WetterNestor.

In addition to the suggestions made by @vangne, make sure that you only have one .bin file located in \ThingworxPlatform.

Regards.

--Sharon

[WetterNestor]

Hi @slangley 

I double checked and it was/is the only .bin file in the folder.

Regards

--Nestor

[slangley]

Hi @WetterNestor.

Please provide the ApplicationLog.log located in \ThingworxStorage\logs.  Some of the messages you previously mentioned are expected when you're using an offline connection method.

Regards.

--Sharon

[WetterNestor]

This is for a fresh installation.

As mentioned in the first article you linked, i made sure the Device ID was correct (as specified in the link) and it was the correct one already.

In the second article it refers to online licensing. I'm trying to do the disconnected licensing.