Facing issue while installing thing Worx( related to postgres)

[HA_10089568]

This was the pop up error - "postgres user does not exist. check the information you entered"

[schauvelin]

Hello,

Did you create postgres user as written in doc ?

https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/Installation/thingworxfoundationinstallerforwindows.html#

◦A database user configured as the owner of the ThingWorx database with the following:
▪All privileges granted to this user on the ThingWorx database.
▪The can login property set to yes.
This database user will be entered as the ThingWorx database username in the installer.

Kind regards.