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Getting 401 Password Mismatch error from Windchill after switching to SSO

avillanueva
22-Sapphire II

Getting 401 Password Mismatch error from Windchill after switching to SSO

I have reconfigured out test Windchill instance to SSO and am getting some final errors with Navigate pulling data from Windchill. Authentication uses Windchill so I was able to see the redirect to Windchill, authenticate and I am properly authenticated. Testing view documents, I was able to search on a document, see proper returns and even a document thumbnail. This should mean I am getting a proper connection back to Windchill to retrieve data. 

avillanueva_0-1725887884076.png

When I get the document details, I get back a few errors and no details appear. Same is true for the other apps for CAD data and parts (BOMS do appear).

avillanueva_1-1725887945286.png

The error is clearly shown in the webserver logs as a 401 password mismatch error:

[Mon Sep 09 09:17:45.107851 2024] [auth_basic:error] [pid 232273:tid 140186213984000] [client 127.0.0.1:35360] AH01617: user <username>: authentication failure for "/Windchill/trustedAuth/servlet/odata/v5/DocMgmt/Documents('OR:wt.doc.WTDocument:1742513238')": Password Mismatch
[Mon Sep 09 09:17:45.107941 2024] [auth_basic:error] [pid 232273:tid 140186213984000] [client 127.0.0.1:35360] AH01617: user <username>: authentication failure for "/Windchill/webserver/apache/error/apachelogin.html": Password Mismatch
[Mon Sep 09 09:17:45.253767 2024] [auth_basic:error] [pid 232273:tid 140186465765120] [client 127.0.0.1:35360] AH01617: user <username>: authentication failure for "/Windchill/trustedAuth/servlet/odata/v5/DocMgmt/Documents('OR:wt.doc.WTDocument:1742513238')": Password Mismatch
[Mon Sep 09 09:17:45.253875 2024] [auth_basic:error] [pid 232273:tid 140186465765120] [client 127.0.0.1:35360] AH01617: user <username>: authentication failure for "/Windchill/webserver/apache/error/apachelogin.html": Password Mismatch
[Mon Sep 09 09:19:17.976116 2024] [auth_basic:error] [pid 232273:tid 140186155235072] [client 127.0.0.1:39672] AH01617: user <username>i: authentication failure for "/Windchill/trustedAuth/servlet/odata/v3/CADDocumentMgmt/CADDocuments('OR:wt.epm.EPMDocument:1353920839')": Password Mismatch
[Mon Sep 09 09:19:17.976917 2024] [auth_basic:error] [pid 232273:tid 140186155235072] [client 127.0.0.1:39672] AH01617: user <username>: authentication failure for "/Windchill/webserver/apache/error/apachelogin.html": Password Mismatch
[Mon Sep 09 09:19:20.003522 2024] [auth_basic:error] [pid 232272:tid 140186591655680] [client 127.0.0.1:39688] AH01617: user <username>: authentication failure for "/Windchill/trustedAuth/servlet/odata/v3/CADDocumentMgmt/CADDocuments('OR:wt.epm.EPMDocument:1353920839')": Password Mismatch
[Mon Sep 09 09:19:20.003774 2024] [auth_basic:error] [pid 232272:tid 140186591655680] [client 127.0.0.1:39688] AH01617: user <username>: authentication failure for "/Windchill/webserver/apache/error/apachelogin.html": Password Mismatch
[Mon Sep 09 09:19:24.041105 2024] [auth_basic:error] [pid 232273:tid 140185609709312] [client 127.0.0.1:59028] AH01617: user <username>: authentication failure for "/Windchill/trustedAuth/servlet/odata/v3/CADDocumentMgmt/CADDocuments('OR:wt.epm.EPMDocument:1353920839')": Password Mismatch
[Mon Sep 09 09:19:24.041208 2024] [auth_basic:error] [pid 232273:tid 140185609709312] [client 127.0.0.1:59028] AH01617: user <username>: authentication failure for "/Windchill/webserver/apache/error/apachelogin.html": Password Mismatch

My username appears ok (redacted), but strange that it is reporting [auth_basic:error]. Did my session get flipped to being basic authentication. Now, I do have Windchill setup with an alternate basic authentication following CS372501. Why would the auth scheme flip like this?

ACCEPTED SOLUTION

Accepted Solutions
avillanueva
22-Sapphire II
(To:avillanueva)

I was almost ready to post the above when I noticed the note in the article I posted above: 

  • Note: This configuration breaks ThingWorx Navigate configured with Windchill authentication

Ok, I removed that configuration from my .conf file, restarted and bang, it now works. Great. I continued with the previous post to document the issue for others since it was not obvious that it was the cause when I first saw it.  I still have a question as to why? I'd be curious to know what is going on behind the scenes here. Marking this closed for me. 

View solution in original post

1 REPLY 1
avillanueva
22-Sapphire II
(To:avillanueva)

I was almost ready to post the above when I noticed the note in the article I posted above: 

  • Note: This configuration breaks ThingWorx Navigate configured with Windchill authentication

Ok, I removed that configuration from my .conf file, restarted and bang, it now works. Great. I continued with the previous post to document the issue for others since it was not obvious that it was the cause when I first saw it.  I still have a question as to why? I'd be curious to know what is going on behind the scenes here. Marking this closed for me. 

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