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Not able to view navigate app tiles in LandingPageAccessAppMashup

imshaikh
7-Bedrock

Not able to view navigate app tiles in LandingPageAccessAppMashup

I am using Thingworx 8.1.1 war file and acquired licenses for navigate and Twx (attached image of the licenses acquired in Licenses.jpeg).

I have two apps imported in Twx and which are viewable in Twx 8.0.1, but in Twx 8.1.1 on LandingPageAccessAppMashup I am not able to see any app tiles. I have added 'Administrator' to two navigate user groups available but still I am not able to view those apps.

 

In help document I found some information written regarding licensing as,

     "ThingWorx 8.1 and later requires that a instance-specific license activation ID is added to the platform-settings.json file that is located in the ThingworxPlatform folder. Multiple IDs must be separated by a comma. Activation IDs are provided in the entitlement letter or via the Manage Licenses section of the PTC Support Portal"

 

I have attached licenses I am able to see in Licensing Sub-system in attached image 'LicensingSubSystem.jpg'.

Anyone has any idea about what value we need to mention in platform-settings.json file? or how can we view those apps?

 

 

Thanks in advance,

Imran

 

ACCEPTED SOLUTION

Accepted Solutions

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

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3 REPLIES 3

Imran,

Have you verified that the version of Navigate is compatible with TWX 8.0.1? This would likely need deeper investigation so logging a TS case would be prudent.

~Bibek

Hi Bibek,

Thanks for the suggestion.

I checked my Twx version and license file, and they were having different versions.

The issue is resolved now; thanks.

Regards,

Imran

Thats great! Thank you Imran for confirming!

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